Return Policy

At VeilWall, we prioritize customer satisfaction and aim to make your shopping experience seamless. Our Return Policy is designed to ensure clarity and transparency in case you need to return a product. Please review the following guidelines carefully.

Eligibility for Returns

You can request a return under the following conditions:

1. Damaged or Defective Products:

• If the product you received is damaged, defective, or incomplete, you may initiate a return request within 7 days of receiving the product.
• Proof such as photographs or videos of the damage/defect must be provided.

1. Incorrect Product Delivered:

• If the product delivered does not match your order, please notify us within 7 days of receipt.

1. Change of Mind:

• We accept returns the items within 15 days of delivery. The product must be in its original condition and be in its packaging.

Non-Returnable Items

Certain items are not eligible for returns:

• Custom or personalized furniture items.
• Products that have been assembled, used, or damaged after delivery.
• Clearance or sale items, unless defective or damaged.
• Requests made after the specified return window.

Return Process

1. Initiate a Return:

• Contact us at [sales@veilwall.com] with your order details, reason for the return, and supporting proof (if applicable).

1. Approval:

• Our team will review your request and provide approval or further instructions within 2-3 business days.

1. Return Shipping:

• For approved returns:
• VeilWall will arrange for return shipping for damaged, defective, or incorrect products.
• For “change of mind” returns, customers are responsible for return shipping costs.

1. Inspection:

• Once we receive the returned product, our quality assurance team will inspect it to ensure it meets the return criteria.

1. Refund/Exchange:

• Upon successful inspection, we will process your refund or exchange within 7-10 business days.

Refunds

Refunds will be issued to the original payment method used during the purchase. If this is not possible, we will arrange an alternative refund method.

• For prepaid orders: Refunds will be processed back to the payment method.
• For COD orders: Refunds will be issued via bank transfer or store credit.

Contact Us

For any questions or assistance regarding returns, please contact us:

• Email: sales@veilwall.com
• Phone: 9253236436
• Hours of Operation: our Business Hours are 8 a.m. to 8 p.m. (every day)

We’re here to help ensure your experience with VeilWall remains positive and hassle-free.