Shipping Policy

At VeilWall, we are committed to delivering your orders promptly and efficiently. Our Shipping Policy outlines the terms and conditions for the shipment of our products. Please review the details below.

Shipping Locations

We currently ship across all major cities and towns in India. If your location is not serviceable, we will notify you during the checkout process.

Shipping Charges

  1. Standard Shipping:
  • Orders above ₹10,000: Free shipping.
  • Orders below ₹10,000: A flat shipping fee of ₹500 applies.
  1. Express Shipping:
  • Available at an additional cost, which will be displayed during checkout.

Delivery Timeframes

  1. Standard Delivery:
  • Orders are typically delivered within 5-7 business days from the date of dispatch.
  1. Express Delivery:
  • Orders are delivered within 2-3 business days from the date of dispatch.
  1. Custom Orders:
  • Custom or personalized furniture may require additional time, typically 15-20 business days. Delivery timelines will be communicated at the time of purchase.

Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or logistical challenges.

Order Processing Time

  • Orders are processed within 1-2 business days of confirmation.
  • For orders placed on weekends or holidays, processing begins on the next business day.

Tracking Your Order

  • Once your order is shipped, you will receive an email with the tracking details.
  • You can also track your order status through the “My Orders” section on our website.

Undeliverable Packages

If a package is returned to us due to incorrect address details or failure to receive the delivery, we will:

  • Contact you to arrange for re-shipment (additional shipping charges may apply).
  • Refund the product amount if re-shipment is not feasible, excluding the initial shipping charges.

Damaged or Missing Items

If you receive a damaged package or an incomplete order:

  1. Notify us within 48 hours of delivery.
  2. Provide photographs or videos as proof for verification.
  3. We will arrange for a replacement or issue a refund based on the situation.

Contact Us

For any shipping-related queries or assistance, please contact us:

We are dedicated to ensuring a smooth delivery experience for our customers. Thank you for choosing VeilWall!